Service
Every denial is a root-cause problem, not a resubmit button. We work the claim and the pattern that produced it.
Review your denial inventoryDenial control center
Root-cause activeFix the claim and the pattern
Soft denials for missing data are cheap to fix and expensive to ignore. Hard denials for non-covered or no-auth services do not get better with another appeal template. Most shops only work the first kind — and only when someone has time.
The IMMP cycle
Resolution with prevention
Identify
Identify: categorize every denial by CARC/RARC and owner (front desk, coding, credentialing, payer).
Manage
Manage: correct and resubmit, or appeal with records, within contracted timeframes.
Monitor
Monitor: weekly denial rate by reason, payer, and provider.
Prevent
Prevent: feed the top reasons back into eligibility, auth, and coding so the same edit does not recur.
Common questions
How older inventory is evaluated and how the IMMP method prevents repeat denials.
Yes, when the claims remain actionable. We first review age, payer rules, filing and appeal limits, documentation, value, and prior work so recoverable denials are prioritized and non-viable inventory is identified clearly.
IMMP stands for Identify, Manage, Monitor, and Prevent. It is a structured denial-management cycle: find the true cause, correct or appeal the claim, monitor outcomes and patterns, then feed what was learned upstream so the same denial is less likely to recur.
