Service
Eligibility through patient statements. We run the full claim lifecycle so your front desk is not a billing department.
Discuss your billing workflowClaim lifecycle
Owned end to endWhere revenue slips
Most leakage is not a single dramatic denial. It is eligibility missed at check-in, charges that never drop, claims that sit, and patient balances no one owns. In-house staff juggle phones, EHR tasks, and payer portals until follow-up becomes optional.
Five controlled stages
From schedule to statement
Verify eligibility and benefits before the visit whenever the schedule allows.
Capture charges against the note, not against memory.
Scrub and submit electronically the same business day the claim is complete.
Post ERAs and EOBs, reconcile underpayments, and work exceptions daily.
Send clean patient statements and answer balance questions on a dedicated line.
Common questions
How the engagement fits your existing systems, staff, and patient communication.
No. We work inside your current EHR, practice-management system, and clearinghouse wherever the access and workflow support it. The goal is to run the revenue cycle around your clinical system, not force a software migration.
Florence Medical Billing handles balance questions through a dedicated patient line using your approved policies. Clinical or policy questions that require the practice are routed back with a clear owner and follow-up trail.
